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	<title>Idiro Technologies &#187; Events</title>
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	<description>Social Network Analysis for telecoms &#38; gaming. Reduce Churn &#38; Improve Marketing Front</description>
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		<title>Next best actions in CRM &#8211; Teleconference in May</title>
		<link>http://www.idiro.com/2011/04/230/</link>
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		<pubDate>Wed, 06 Apr 2011 14:39:39 +0000</pubDate>
		<dc:creator>idirotech</dc:creator>
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		<description><![CDATA[Forrester Senior Analyst James G. Kobielus will use this conference to help CRM and business process professionals to identify opportunities to implement next-best-action approaches into multi-channel CRM processes, such as those for customer services, sales and marketing. He will be discussing some case studies on various vendors including Idiro Technologies]]></description>
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		<title>IIR conference on Telecooms CEM, CRM and retention</title>
		<link>http://www.idiro.com/2011/03/iir-conference-on-telecooms-cem-crm-and-retention/</link>
		<comments>http://www.idiro.com/2011/03/iir-conference-on-telecooms-cem-crm-and-retention/#comments</comments>
		<pubDate>Wed, 23 Mar 2011 14:18:13 +0000</pubDate>
		<dc:creator>idirotech</dc:creator>
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		<description><![CDATA[Idiro Technologies was heavily involved in the recent IIR conference on telecoms CEM, CRM and retention. At the request of IIR, Idiro hosted a one-day pre-conference masterclass on using Social Network Analysis (SNA) for retention and CRM. The masterclass enjoyed a high degree of interaction from the 15 attendees. Two case studies on best practice use [...]]]></description>
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